View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000673 | T99X171.00 SKB Eagle | SW Issue | public | 2019-04-26 13:53 | 2019-06-18 18:01 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | (ALTech) Jewoo Lee | Due Date | |
| Priority | high | Severity | s2-severe | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Summary | 0000673: CEC doesn't work | ||||
| Description | [Observed Symptom] 1. TV keeps Standby mode when STB is switched to Operating mode. 2. STB keeps Operating mode when TV is switched to Standby mode. [Expected Result] 1. TV should be switched to Operating mode following STB mode. 2. STB should be switched to Standby mode following TV mode. [Reproducibility] 1 occurrence / 3 tries [Device Info.] EVT / V15.502.10 | ||||
| Steps To Reproduce | [Pre-condition] - TV : Samsung Q8 Series(55) - CEC : On - STB : Home > My > 시스템 설정(System Settings) > TV 전원 제어 (TV Power Control) > 사용함(ON) [Procedure] 1. 1) STB and TV are in Standby mode. 2) Press B tv Power key on RCU (means switching STB mode to Operating) 2. 1) STB and TV are in Operating mode. 2) Press TV Power key on RCU (means switching TV mode to Standby) | ||||
| Tags | BFS-100 | ||||
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The attached logs are wrong. Please ignore them. |
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Hi Sam, Please try to duplicate this issue using LG TV and post your result to here. |
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Hi Jewoo, I try it with the newer FW, and use LG, SONY TV. The result is normal. Could you try it with the next FW(r16), and please let me know the result. |
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It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-04-26 13:53 | (ALTech) Jewoo Lee | New Issue | |
| 2019-04-26 13:53 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-04-26 13:53 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-04-26 13:53 | (ALTech) Jewoo Lee | File Added: Kernel_Multiview Halt.log | |
| 2019-04-26 13:53 | (ALTech) Jewoo Lee | File Added: Multiview_Halt.zip | |
| 2019-04-26 13:54 | (ALTech) Jewoo Lee | Tag Attached: BFS-100 | |
| 2019-04-26 13:58 | (ALTech) Jewoo Lee | Note Added: 0002222 | |
| 2019-04-26 14:02 | (ALTech) Jewoo Lee | Description Updated | |
| 2019-04-26 14:02 | (ALTech) Jewoo Lee | Steps to Reproduce Updated | |
| 2019-04-29 14:44 | (SW) Kerwin Chen | Assigned To | (SW) Jacky Chiang => (SW) Gary Hsu |
| 2019-04-30 12:14 | (SW) Jacky Chiang | Assigned To | (SW) Gary Hsu => (SW) Sam Yang |
| 2019-04-30 12:15 | (SW) Jacky Chiang | Note Added: 0002309 | |
| 2019-04-30 18:08 | (SW) Sam Yang | Note Added: 0002332 | |
| 2019-04-30 18:26 | (SW) Jacky Chiang | Note Edited: 0002309 | |
| 2019-04-30 20:55 | (SW) Sam Yang | Note Edited: 0002332 | |
| 2019-05-07 10:46 | (SW) Kerwin Chen | Assigned To | (SW) Sam Yang => (ALTech) Jewoo Lee |
| 2019-06-18 18:01 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 18:01 | (ALTech) SY Yoon | Resolution | open => fixed |
| 2019-06-18 18:01 | (ALTech) SY Yoon | Note Added: 0002735 |
